Privacy Policy – Flash Charge

Effective Date: 2025-07-01

Flash Charge Sdn. Bhd. ("Flash Charge", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EV charging services and mobile application.

1. Data We Collect

We may collect the following data when you use our services:

• Location Data: To show nearby charging stations, enable navigation, calculate fees, and prevent misuse.
• Charging Session Data: Includes date, time, energy consumed, and charger used.
• Payment Information: Includes transaction IDs and amounts.
• Device Data: Such as device model, OS version, and crash logs for support and analytics.

2. How We Use Your Information

We use collected information to:

• Provide and improve EV charging services
• Identify and suggest nearby stations
• Ensure secure and lawful use of services
• Process transactions and resolve disputes
• Conduct analytics to enhance user experience

3. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• Service providers assisting in payment, analytics, or hosting
• Legal authorities when required by law or to enforce terms
• Partners where explicitly agreed by the user

4. Data Retention

We retain your information as long as necessary for operational, legal, or regulatory purposes. You may request deletion by contacting us.

5. Data Security

We implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights and Choices

You may access, correct, or delete your data by contacting us at [Insert Contact Email]. You may also disable location permissions via device settings, though this may limit app functionality.

7. Updates to This Policy

We may update this policy periodically. Continued use of our services indicates acceptance of the updated terms.

8. Contact Us

If you have questions or concerns, contact us at:

Flash Charge Sdn. Bhd.
Email: [email protected]
Website: https://flashcharge.com.my